YOURKONECRANES.COM CUSTOMER PORTAL
Our customer portal, yourKONECRANES.com, gives you quick and easy access to your crane maintenance information. Usage data from TRUCONNECT and maintenance data and asset details from MAINMAN are linked, giving you a transparent view of events and activities over any selected time interval. Aggregated data can be viewed, analyzed and shared quickly, for a single asset or an entire fleet. Insights can be drawn by observing anomalies, patterns and trends, helping you make informed, fact-based, maintenance decisions.
GET INSIGHTS FROM YOUR DATA
Anomalies can show up as faults, such as overloads. These events are considered abnormal and should be addressed promptly as they occur. Knowing when an overload occurs is the first step in identifying its cause.
Patterns help reveal relationships between variables. For example, overload or emergency stop alerts or excessive starts may indicate the need for operator training aimed at reducing human-error downtime and the risk of safety incidents. Recurring motor overheats may indicate needed changes in equipment or process.
The study of trends can help prioritize corrective action and investments. Analyzing data behavior over time supports the development of predictive maintenance.
PRIORITIZE YOUR MAINTENANCE
The customer portal provides fault history and prioritizes assets according to chosen criteria for a quick view of pain points for a single asset or across your entire fleet. This can help you make informed maintenance decisions.
QUICK ACCESS TO SERVICE DETAILS
On yourKONECRANES.com, you can access inspection and service reports, service schedules, maintenance histories, asset lists, service spend and agreement details. During a service visit, our mobile-enabled technicians can quickly and efficiently input information so you have quick access to your service data. You can also use yourKONECRANES to initiate service requests. The portal gives you a complete view of your assets and relationship with Konecranes on any web-enabled device.
DATA ARCHIVING AND RETRIEVAL
You can upload legacy documents and electronic reports into yourKONECRANES, giving you digital access to all your crane records in one location.
View information from your Service Reviews and Business Reviews
After a service visit, a service professional from your local branch will follow up with you to go through open recommendations and quotes, answer your questions and plan next steps. This Service Review information can be viewed by you at any time on yourKONECRANES.com.
The Business Review looks at your current maintenance program and is aimed at demonstrating a return on investment and driving continuous improvement. The portal contains the information presented in your review such as agreement information and spend.